CS&A

A selection of CS&A clients testimonials

"The depth of experience and expertise of CS&A has allowed Michelin in Africa, India, and Middle East better navigate and be prepared for issues and crisis management. The customized approach CS&A provides to us is greatly appreciated as our region is one of extreme diversity" - Rebecca Lee, Communications Director, Michelin Africa, India and Middle East

"Crisis management preparedness and response have become even more essential for every business in today's world of increased range of treats and wider scope of stakeholders. For the StarBev group of companies which is now operating in the fast changing enviroments of the emerging markets of Eastern and Southeastern Europe this is even more valid. That is why we are very glad to have chosen CS&A to conduct crisis management trainings and simulations in all StarBev countries. CS&A not only has a very good knowledge of the beer industry and its related business processes but it also constantly updates its programs to address and prepare clients for new challenges. CS&A's ability to adjust the agenda to the particular social, cultural, regulatory and media environment makes their involvement even more valuable to us” - Anton Karlov, StarBev Group Crisis Management Coordinator, StarBev Group Company - Legal & Corporate Affairs Director, Kamenitza AD

"CS&A recently conducted crisis leadership training for Louis Dreyfus Commodities a world leader in the processing of agricultural products and the merchandising of a diverse range of commodities. Following the programme, participants said 'it was a great experience, intensive, practical and useful'.Guy Hogge, Global Sustainability, Louis Dreyfus Commodities

“CS&A’s media training was intense and very valuable. It is clear that they thoroughly understand the challenges of a live interview and how one comes across over broadcast media. The down-to-earth feedback was sometimes confrontational but just what we needed” - Catherine Van Reeth, Director General, Toy Industries of Europe

“The CS&A team, dynamically led by Sapriel and Lenaerts, excels in covering every detail involved in the preparation for, delivery of, and debriefing from complex training and simulation exercises that focus on crisis and risk decision making. Their unique expertise makes them the go-to shop for complex negotiation and crisis management training and evaluation" - Jonathan Wilkenfeld, Professor and Director, Center for International Development and Conflict Management, University of Maryland

“I would like to thank the CS&A team for their knowledge and guidance concerning the construction of the crisis manual, the training sessions and the advice and monitoring during the actual simulation exercise” - Captain Dave Watkins, Fleet Safety, Security & Environmental Manager, China Navigation Co. Pte. Ltd.

“CS&A delivered a first-rate crisis training to our Belgian and European leadership teams. Pulling this together was a challenge given the tight timeframe, but the team came through from preparation to execution"- Communications Director, Baxter EMEA

“I first worked with CS&A, while going through the review and renovation of Shell Venezuela’s EP Crisis Management Framework, in early 2002. During this time Caroline, Dirk and their staff applied a very structured approach to test the system under review, identify gaps and recommend area’s for improvement. The entire review, renovation, training and testing period took some 8 months, during which time Caroline and Dirk managed to draw on and integrate the wide experience base of their team in area’s of emergency management, crisis communication, process management and soft people skills. I experienced the CS&A team members as dedicated, focused and disciplined professionals, who all made significant contributions to the improved Crisis Management System of Shell Venezuela EP" - John de Beus, Surface Surveillance and PSO Manager North Caspian Production Operating Company