Abstract: Handling a crisis is not just about responding: it’s about anticipating and preventing.

Abstract: In this paper we will look at some of the principles of crisis management as applied to corporations and their brands, and we will examine some of the more well known brand disasters (and recoveries) of recent years.

Abstract: In the context of today’s increasing number of smouldering crises, the strategic functions of risk and issues management are ever more critical to anticipate, prevent, mitigate and recover from crises.

Abstract: This paper outlines the new approach to crisis management, as forming an integral part of business contingency planning. Crisis management is no longer primarily a function of the corporate communication department. To address effectively the variety of risks and complex issues that corporations face today, crisis management must be mandated from the top of the organisation and driven and implemented by all key business functions jointly.

Abstract: Managing a crisis requires effective planning and a caring and professional approach to communication with employees and their families. There is no doubt that human tragedy is the most fearful aspect of a crisis. Here, Caroline Sapriel explains why managing public, family and employee communication is an increasingly important component of overall business contingency planning.

Abstract: With the pressure on today’s companies to expand into markets the world over, it shouldn’t come as a surprise that global growth often means bumping up against some painful choices. Even despite a growing awareness of the important roles that transparency and the rule of law play in business transactions, local custom and corporate policy may collide. Sometimes, too, ambitious growth plans intertwined with a global strategy can lead to deals that harm corporate reputations and cloud explicit value statements. One result: a communication challenge. Look at the example of BuildAll Corporation.

Abstract: In an increasingly global market, communicators face the challenge of communicating everywhere at once. The pressure to do this is severely increased when the organization faces a crisis in a remote location.