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CS&A PUBLICATIONS, ARTICLES AND CASE-STUDIES (pdf files)
The 12 Commandments of Crisis Management by CS&A - 2012 Calendar
Caroline Sapriel comments on use of social media in London Riots - "Analysis: In Twitter era, authorities must adapt or struggle", by Peter App, Reuters Political Risk Correspondent. Read the aticle online on uk.reuters.com
Latest article on calls for a reassessment of security in all public areas of critical transport hubs by Lina Kolesnikova, Brussels-based CS&A Associate

Abstract: Transportation systems are always a subject of intense public attention and control. The large numbers of people using major transport arteries make the system very vulnerable to attack, as the use of protective measures are restricted by necessity to ensure high throughput.

[pdf file]

"Moscow Air Transport Collapse", Crisis Response Journal, Volume 6 Issue 4, by Lina Kolesnikova, Brussels-based CS&A Associate

Abstract: Last year was exceptional for weather extremes in Moscow,culminating in a severe ice storm that paralysed the capital's airports, writes Lina Kolesnikova

[pdf file]

The 12 Commandments of Crisis Management by CS&A - 2011 Calendar

[pdf file]

CRISIS COMMUNICATION: Why do we keep making the same mistakes?

Abstract: In this article written by Caroline Sapriel for IABC's (The International Association of Business Communicators) CW magazine summer issue, Caroline Sapriel explores some of the reasons why when faced with crises, even the best prepared organizations tend to knee jerk react. Instead of being at the helm leading, faced with extreme pressure and short term decision-making, they forget their corporate values and principles, shattering stakeholders trust in the process. The five key factors highlighted in the article can help organizations avoid repeating the same mistakes and limit the damage caused by crises.

[pdf file]

LE MANAGEMENT du RISQUE En 3 Etapes : "Le management global du risque, ou un processus stratégique dans un contexte de crise".

Abstract: Chapitre II : "le traitement à froid " by Laurent Buffeteau

[pdf file]

LE MANAGEMENT du RISQUE En 3 Etapes : Identification, Traitement, Pilotage

Abstract: Bien Identifier Pour Mieux Manager Le Risque by Laurent Buffeteau

[pdf file]

TAKING THE LONG VIEW

Abstract: Companies are increasingly emphasizing proactive approaches to crisis communication by Caroline Sapriel

published in September-October 2007 issue of IABC's Communication World magazine[pdf file]

HELPING SURVIVORS AND THE BEREAVED

Abstract: Looking at the Überlingen air crash as an example, Lina Kolesnikova explores how organisations can better handle the needs of survivors and relatives to prevent further distress and tragedy.

published in Crisis Response Journal June 2007, vol3 issue 3 (www.crisisresponsejournal.com under aviation)[pdf file]

GLOBALISATION CALLS FOR RESPECT

Abstract:   Parts of any crisis management will have to include understanding how to talk to the families involved,what religious rites must be respected, how to get it right with the press to name a few

Independant supplement from Media Planet about Business continuity distributed in The Times, July 26, 2006 [pdf file]

 FRAMING SUCCESS

Abstract:  Many organisations have crisis management plans in place, but they are not always tested nor updated as often as they should to reflect the ever changing risk environment.

The Asian Banker Journal - Issue 61- May 2006 [pdf file]

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