LATEST NEWS
NEWSLETTER - Spring2009 -ISSUE 3
You will find in this issue:
Saving, Protecting and Enhancing Reputation
By Caroline Sapriel.
Whether you are directly implicated in the current crisis, impacted like most, or herding and grabbing the momentum to “fix” some basics, the challenge and the opportunity will be to save, protect and/or enhance your organization’s reputation.
Retaining Customers in The Midst and Beyond the Trust Crash
by Nicolette Wuring.
Reputation management is a key component of crisis anticipation, response and recovery and no one will argue that customer service is a cornerstone of corporate reputation
Terrorist Invasion : The Terrifying Challenge Facing International Hotel Chains
By Alan Morrison
The Mumbai attacks of 2008 saw a frightening escalation in the methodology of terrorist groups wishing to cause mass fatalities aimed at seemingly “Western” targets
Hot off the Press Recent articles from Brussels-based CS&A associate, Lina Kolesnikova.
CS&A expands its team of Associates