NEWSLETTER
NEWSLETTER - Spring2010 -ISSUE 6
You will find in this issue:
Editorial by Caroline Sapriel
For several decades now, crisis management has been institutionalized, taught at universities across the world, and of course, many multinational organizations have tried and tested crisis systems in place. So why then, we ask, are some still making the same mistakes when faced with a crisis?
Preventive or Reactive Approach to Supply Chain Disruption?
by Ingeborg Veelenturf, a chain management consultant in Singapore
Last month’s volcano eruption in Iceland affected many businesses and consumers around the globe. Although the aviation industry lost millions of dollars every day and had to spend significant resources dealing with stranded travellers, other industries were also affected by the disruption.
Piracy - An Acute Risk for Commercial Shipping, Industry and Governments
ICONS On-Line Simulations Help Prepare and Practice
The hijacking of a Korean oil tanker headed for the Horn of Africa has catapulted the problem of piracy in the Indian Ocean back into the headlines..
Internal Communications, Corporate Culture And Crisis Prevention
by Martin Light a partner of Aspect S.A., a communications management firm
Question: How many people do you have on your crisis prevention team?
Answer: As many employees as you have
If this is true, then why does employee communication often only take priority after the event and not before when employee communication can make its most valuable contribution by preventing a crisis happening in the first place?
..
Risk Management In Three Stages: Global/Enterprise Risk Management,
Chapter II: Before the Crisis: Prevention and Mitigation
by Laurent Buffeteau France-based Associate
This article is the second in a series of three in which L.J-G Buffeteau, considers stage one: "a thorough identification of the risks for a better management".
Alan Jay Zaremba’ s new book “ Crisis Communication Theory & Practice “
CS&A Events
NEWSLETTER - December 2009 -ISSUE 5
You will find in this issue:
A Roller Coaster Year by Caroline Sapriel
Aviation Crisis Management: Doing Less During The Economic Downturn is Not An Option
by David Gault
The current economic downturn has taken its toll on the majority of industries which has resulted in companies globally closely looking at their operation to see where costs can be saved..
Crisis Planning: A Key Pillar of Brand Protection
by Raed Gerges
The global economic crisis has affected most industries across the globe. There is no need to elaborate on the details and the consequences of this crisis, as much has been said and written on the topic. What is important to highlight is the opportunity for companies, organizations and institutions, across all sectors to learn and be prepared for crisis situations and to cover the wide range of risks and threats they might face – regardless of the size of their operations.
Risk Management In Three Stages: Identification, Treatment, Management
by Laurent Buffeteau
This article is the first in a series of three in which L.J-G Buffeteau, CS&A Associate based in France, considers stage one: "a thorough identification of the risks for a better management".
Télécharger l'article en Français ici
CS&A Presents at IABC Heritage Meeting, Cleveland, October
CS&A Events
NEWSLETTER - Summer 2009 -ISSUE 4
You will find in this issue:
Crisiscom© Helps Energy Services Company Communicate During Swine Flu Outbreak in Mexico by Caroline Sapriel
Tenaris, a leading supplier of tubes and related services for the world’s energy industry has been implementing CS&A's virtual crisis management tool Crisiscom© across its organization, and used it "live" to communicate during the recent swine flu outbreak in Mexico.
International Schools Move to Enhance Crisis Preparedness
by Caroline Sapriel
Responding to the ever-increasing risk environment, international schools are moving to enhance their crisis preparedness and resilience.
Contingency Planning is Good for Business,
by Ruud Kloppenburg
To help clients enhance their crisis anticipation, prevention, mitigation and recovery capability, CS&A applies a business contingency framework, which distinguishes and integrates three principal phases, namely pre-loss, loss and post-loss.
Upcoming Seminars and Courses
Kuala Lumpur and Hong Kong - August 13-14 and 17-18,2009-
London, October 13-14, 2009
Hong Kong- based team of Associates expands
NEWSLETTER - Spring2009 -ISSUE 3
You will find in this issue:
Saving, Protecting and Enhancing Reputation
by Caroline Sapriel.
Whether you are directly implicated in the current crisis, impacted like most, or herding and grabbing the momentum to “fix” some basics, the challenge and the opportunity will be to save, protect and/or enhance your organization’s reputation.
Retaining Customers in The Midst and Beyond the Trust Crash
by Nicolette Wuring.
Reputation management is a key component of crisis anticipation, response and recovery and no one will argue that customer service is a cornerstone of corporate reputation
Terrorist Invasion : The Terrifying Challenge Facing International Hotel Chains
by Alan Morrison
The Mumbai attacks of 2008 saw a frightening escalation in the methodology of terrorist groups wishing to cause mass fatalities aimed at seemingly “Western” targets
