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INTERNATIONAL RISK AND CRISIS MANAGEMENT
THE CS&A NEWSLETTER
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Fall 2011 ISSUE 10
In this issue:
Living In A Permanent State Of Crisis - Is This What We Are In For?
Are we living in a perpetual state of crisis? It surely seems like it. From Arab Spring we are moving to a Winter of discontent, from human tragedies like Blevik’s mad attack in Norway this summer, to natural disasters - Turkey’s earthquakes and Thailand’s floods being the last in a series - and no lack of notable celebrity and corporate scandals, it never stops does it?Can Social Media Help You Manage A Crisis? .
FA Tool- Are you crisis fit? .
StarBev Puts Crisis Preparedness High On The Agenda .
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Summer 2011 ISSUE 9
In this issue:
No Summer Breaks for Crises
Crises do not go on summer holiday. As we are witnessing the unfolding of News Corp.’s tabloid hacking crisis this July, we were watching BP’s Gulf of Mexico disaster last summer. Be they sudden/event related (BP) or smouldering (News Corp), crises contain three components: surprise, short time and threat. And they happen when we are least ready for them, that’s the name of the game.Reflections on Professional Roads Traveled .
Crisis Management Excellence High on Agenda of Major International Communicators’ Conference
Variously described as a communication “bible” or “cookbook,” The IABC Handbook of Organizational Communication (2011) offers practical advice and case studies across a broad range of sub-disciplinesDOWNLOAD PDF FILE
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Spring 2011- Special Anniversary issue
In this issue:
CS&A Celebrates 20 Years!
On the occasion of CS&A’s 20th anniversary, Koen Peeters, most recent associate on the team talks to joint managing directors Caroline Sapriel and Dirk Lenaerts about their favorite recollections:CS&A’s 2011 “12 Commandments of Crisis Management” Calendar wins IABC Gold Quill Europe and Middle East Regional Distinction .
Saving Brands in Crisis: How PR Can Help Get the Job Done
Caroline Sapriel, and Washington and Toronto-based colleagues Ann Andrews Morris and Raed Gerges join to present at IABC International Conference in San Diego June 11-15, 2011.Koen Peeters, Latest Associate to join the CS&A Team
Caroline Sapriel Contributes To IABC’s Handbook Of Organizational Communication Second Edition
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Fall2010 -ISSUE 7
In this issue:
Planning Ahead For Today’s Mega Crises by Caroline Sapriel
The number of mega crises that have dominated the news recently make us reflect on the increasing complexities of managing a crisis in today’s globally connected world.Hong Kong Airport Runs Cross Agency Fuel Disruption Exercise
On 17 September 2010, CS&A facilitated a cross agency fuel disruption crisis exercise at Hong Kong International Airport.Emergency Response – 10 Tips for The Budding Leader by Thomas Helmer
In a world where increasing risks and threats call for emergency response duties among leadership teams, more and more non-technical managers find themselves nominated as Emergency Response Team Leaders (ERTL).Are you Fit to Manage a Crisis?
CS&A Recent Assignments
CS&A Events
CS&A Conducts a Two-day Crisis Training Program for Ford Asia Pacific Africa
CS&A Assist China Navigation Company to Revamp Crisis Preparedness Plans
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Spring2010 -ISSUE 6
In this issue:
Editorial by Caroline Sapriel
For several decades now, crisis management has been institutionalized, taught at universities across the world, and of course, many multinational organizations have tried and tested crisis systems in place. So why then, we ask, are some still making the same mistakes when faced with a crisis?Preventive or Reactive Approach to Supply Chain Disruption?
by Ingeborg Veelenturf, a chain management consultant in Singapore
Last month’s volcano eruption in Iceland affected many businesses and consumers around the globe.Piracy - An Acute Risk for Commercial Shipping, Industry and Governments ICONS On-Line Simulations Help Prepare and Practice
The hijacking of a Korean oil tanker headed for the Horn of Africa has catapulted the problem of piracy in the Indian Ocean back into the headlines..Internal Communications, Corporate Culture And Crisis Prevention by Martin Light a partner of Aspect S.A., a communications management firm
Question: How many people do you have on your crisis prevention team? Answer: As many employees as you have If this is true, then why does employee communication often only take priority after the event ..Risk Management In Three Stages: Global/Enterprise Risk Management, Chapter II: Before the Crisis: Prevention and Mitigation by Laurent Buffeteau France-based Associate
This article is the second in a series of three in which L.J-G Buffeteau, considers stage one: "a thorough identification of the risks for a better management".
Télécharger l'article en Français iciAlan Jay Zaremba’ s new book “ Crisis Communication Theory & Practice “
CS&A EventsDOWNLOAD PDF FILE
December 2009 -ISSUE 5
In this issue:
A Roller Coaster Year by Caroline Sapriel
Aviation Crisis Management: Doing Less During The Economic Downturn is Not An Option
by David Gault
The current economic downturn has taken its toll on the majority of industries which has resulted in companies globally closely looking at their operation to see where costs can be saved..Crisis Planning: A Key Pillar of Brand Protection
by Raed Gerges
The global economic crisis has affected most industries across the globe. There is no need to elaborate on the details and the consequences of this crisis, as much has been said and written on the topic. What is important to highlight is the opportunity for companies, organizations and institutions, across all sectors to learn and be prepared for crisis situations ..Risk Management In Three Stages: Identification, Treatment, Management
by Laurent Buffeteau
This article is the first in a series of three in which L.J-G Buffeteau, CS&A Associate based in France, considers stage one: "a thorough identification of the risks for a better management".
Télécharger l'article en Français iciCS&A Presents at IABC Heritage Meeting, Cleveland, October
CS&A EventsDOWNLOAD PDF FILE
Summer 2009 -ISSUE 4
Iin this issue:
Crisiscom© Helps Energy Services Company Communicate During Swine Flu Outbreak in Mexico by Caroline Sapriel
Tenaris, a leading supplier of tubes and related services for the world’s energy industry has been implementing CS&A's virtual crisis management tool Crisiscom© across its organization, and used it "live" to communicate during the recent swine flu outbreak in Mexico.International Schools Move to Enhance Crisis Preparedness
by Caroline Sapriel
Responding to the ever-increasing risk environment, international schools are moving to enhance their crisis preparedness and resilience.Contingency Planning is Good for Business,
by Ruud Kloppenburg
To help clients enhance their crisis anticipation, prevention, mitigation and recovery capability, CS&A applies a business contingency framework, which distinguishes and integrates three principal phases, namely pre-loss, loss and post-loss.Upcoming Seminars and Courses Kuala Lumpur and Hong Kong - August 13-14 and 17-18,2009-
Hot off the Press Recent articles from Brussels-based CS&A associate, Lina Kolesnikova.
London, October 13-14, 2009Hong Kong- based team of Associates expands
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Spring2009 -ISSUE 3
In this issue:
Saving, Protecting and Enhancing Reputation
by Caroline Sapriel.
Whether you are directly implicated in the current crisis, impacted like most, or herding and grabbing the momentum to “fix” some basics, the challenge and the opportunity will be to save, protect and/or enhance your organization’s reputation.Retaining Customers in The Midst and Beyond the Trust Crash
by Nicolette Wuring.
Reputation management is a key component of crisis anticipation, response and recovery and no one will argue that customer service is a cornerstone of corporate reputationTerrorist Invasion : The Terrifying Challenge Facing International Hotel Chains
Hot off the Press Recent articles from Brussels-based CS&A associate, Lina Kolesnikova.
by Alan Morrison
The Mumbai attacks of 2008 saw a frightening escalation in the methodology of terrorist groups wishing to cause mass fatalities aimed at seemingly “Western” targets
CS&A expands its team of AssociatesDOWNLOAD AS PDF FILE