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CS&A Crisis Management Solutions

ABOUT CS&A

WHO WE ARE

Founded in 1991, CS&A is a pioneer and a recognised leader in the field of Risk, Crisis and Business Continuity Management. We service clients across industry sectors globally from key geographic locations in Europe, Asia and North America.
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OUR MISSION

Over the past 30 years, CS&A has been devoted to the mission of helping our clients continuously enhance their crisis resilience by delivering customised risk, crisis and business continuity management best practice solutions and services through the following approaches:

  • Our understanding of current standards and trends and our ability to anticipate clients’ expectations
  • Consulting with our clients in the development of workable solutions to meet future standards
  • Our development of innovative tools and methodologies
  • Our cross-functional high calibre team of experts in risk, scenario planning, reputation management, media and crisis communication, business continuity, HSE management, psychology and security
  • Our affiliation with the Academia (the University of Maryland Centre from Conflict Resolution and Management)

TOOLS AND SOLUTIONS

CS&A has developed a number of unique tools and solutions to help prevent, prepare for and manage crises more effectively. In addition, via our selected preferred partners, we offer BIA (Business Impact Analysis) and BCP tools, as well as a crisis mass alert and notification system.

Visit our dedicated Crisis Management Solutions website

CS&A Solutions

Partner Solutions

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TAILOR MADE BEST PRACTICE

CS&A offers a customised approach to clients’ particular situations and requirements. Our team of experts provides an in-depth analysis and critique of clients’ crisis management capability and develops bespoke sustainable practical solutions.​
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INTEGRATED BUSINESS CONTINGENCY PLANNING

CS&A helps clients anticipate, prevent, mitigate, respond to and recover from crisis by via the application of our integrated Business Contingency Planning Framework©.

AMCHAMPION AWARD WINNER

AmChampion Award Winner

The American Chamber of Commerce in Belgium (AmCham Belgium) is an independent non-profit organisation and one of the largest in Belgium.

The AmChampion Awards are an initiative to recognise the member companies within the AmCham community that have been most engaged with the Chamber.

CS&A International was granted the 2020 AmChampion Award: “Koen and the CS&A team have been invaluable partners for AmCham Belgium during the COVID-19 crisis.”

TESTIMONIALS

“Thai Union worked with the team at CS&A for the global rollout of crisis management and communications training. It was a very large undertaking, across multiple countries and with many team members. Their professionalism and experience really shone through. When a crisis did hit, our teams were well prepared thanks to CS&A’s training.”

Darian McBain Global Director of Sustainability, Thai Union

“CS&A has for many years facilitated customised crisis, message development, media and presentation skills training for Cargill’s European businesses. Caroline Sapriel’s capability to understand, interpret and adjust real time to the specific needs of the audience has been invaluable. These training sessions, from Plant Supervisors to Senior Executives, have equipped them with confidence and the appropriate tone to communicate authentically and effectively.”

Gwendoline Ornigg Senior Director Communication, Cargill – Food Ingredients and Bio-Industrial business

“CS&A recently conducted crisis leadership training for Louis Dreyfus Commodities a world leader in the processing of agricultural products and the merchandising of a diverse range of commodities. Following the programme, participants said ‘it was a great experience, intensive, practical and useful.”

Guy Hogge Global Sustainability, Louis Dreyfus Commodities

“We have partnered with CS&A over the last 10 years to create and build our crisis management response program. They have been an integral partner to make sure our crisis management program has grown and evolved as our business grew across the globe. With CS&A’s expertise, we trained over 150 senior leaders and executives across the organisation on an annual basis and received excellent reviews every session. When we had to implement our crisis management process, our leaders were always prepared and met each challenge with confidence and a successful outcome.”

Christine White Global Director, Business Continuity, Crisis, International Risk Management & Security, A World Leading Beer Company

”I first worked with CS&A, while going through the review and renovation of Shell Venezuela’s EP Crisis Management Framework, in early 2002. During this time Caroline, Dirk and their staff applied a very structured approach to test the system under review, identifying gaps and recommending area’s for improvement. The entire review, renovation, training and testing period took some eight months, during which time Caroline and Dirk managed to draw on and integrate the wide experience base of their team in areas of emergency management, crisis communication, process management and soft people skills. I experienced the CS&A team members as dedicated, focused and disciplined professionals, who all made significant contributions to the improved Crisis Management System of Shell Venezuela EP.”

John de Beus Surface Surveillance and PSO Manager North Caspian Production Operating Company

“CS&A delivered first-rate crisis training to our Belgian and European leadership teams. Pulling this together was a challenge given the tight timeframe, but the team came through from preparation to execution.”

Vincent Vanwijnsberghe Communications Director, Baxter EMEA


“CS&A is a strategic partner of Swire Pacific Offshore (SPO) in the development and update of our emergency and crisis procedures, training and conduct of crisis exercises in key worldwide locations of our business. Over the years, CS&A has also worked with various Swire companies to develop and review aspects of their crisis procedures to meet their changing business needs. We value their professionalism and customised approach in providing expert advice in this area of specialisation so that we can enhance SPO’s overall crisis preparedness and response capability.”

Neil Glenn Managing Director, Swire Pacific Offshore

“CS&A’s media training was intense and very valuable. It is clear that they thoroughly understand the challenges of a live interview and how one comes across over broadcast media. The down-to-earth feedback was sometimes confrontational but just what we needed.”

Catherine Van Reeth Director General, Toy Industries of Europe


“CS&A has been working with AFSC Operations Limited of Hong Kong International Airport since the late ‘90s, providing support to some of our risk and crisis preparedness activities. In recent years, they have designed and managed periodical multi-party airport crisis simulation exercises on our behalf. These exercises have proven to be very beneficial bringing closer cooperation and collaboration among all parties involved. I have always found the CS&A team to be very experienced and professional in the planning, facilitation and evaluation of these events.”

Daniel Tsang General Manager, AFSC Operations Limited


“The CS&A team, dynamically led by Sapriel and Lenaerts, excels in covering every detail involved in the preparation for, delivery of, and debriefing from complex training and simulation exercises that focus on crisis and risk decision making. Their unique expertise makes them the go-to shop for complex negotiation and crisis management training and evaluation.”

Jonathan Wilkenfeld Professor and Director, Center for International Development and Conflict Management, University of Maryland


“I would like to thank the CS&A team for their knowledge and guidance concerning the construction of the crisis manual, the training sessions and the advice and monitoring during the actual simulation exercise.”

Captain Dave Watkins Fleet Safety, Security & Environmental Manager, China Navigation Co. Pte. Ltd.


“Crisis management preparedness and response have become even more essential for every business in today’s world of increased range of treats and wider scope of stakeholders. For the StarBev group of companies which is now operating in the fast changing enviroments of the emerging markets of Eastern and Southeastern Europe this is even more valid. That is why we are very glad to have chosen CS&A to conduct crisis management trainings and simulations in all StarBev countries. CS&A not only has a very good knowledge of the beer industry and its related business processes but it also constantly updates its programs to address and prepare clients for new challenges. CS&A’s ability to adjust the agenda to the particular social, cultural, regulatory and media environment makes their involvement even more valuable to us.”

Anton Karlov Group Crisis Management Coordinator and Legal & Corporate Affairs Director, Kamenitza AD, StarBev Group Company

“The crisis management training and exercise conducted by CS&A International received excellent feedback from our team. It was prepared and delivered very professionally and generated very useful insight and a number of next steps which we must work on to reinforce our crisis resilience.”

Thibaut Helleputte General Manager, Danone Nutricia Thailand


“Thank you so much for a very valuable and enlightening session! I really enjoyed the video clips, case studies and discussion around crisis communications.”

Divya Menon Internal Communications Manager, Asia Pacific – Jones Lang LaSalle Property Consultants Pte Ltd


“CS&A provided valuable training for the key members of the Airport’s crisis team. The simulation exercise served well in triggering important decision-making across the various departments, but also in testing our abilities as a group. Dirk and Koen did a great job at facilitating and coordinating the event!”

Kristina Vassallo Marketing and Brand Development Manager, Malta International Airport

“The depth of experience and expertise of CS&A has allowed Michelin in Africa, India, and Middle East better navigate and be prepared for issues and crisis management. The customised approach CS&A provides to us is greatly appreciated as our region is one of extreme diversity.”

Rebecca Lee Communications Director, Michelin Africa, India and Middle East

CLIENTS

Aviation Industry

  • Association of Asia Pacific Airlines
  • Airports Council International
  • Aviation Fuel Supply Company of Hong Kong International Airport
  • Cathay Pacific Airways
  • Dragonair
  • FedEx
  • Malaysian Airlines
  • Malta International Airport
  • SEA Aeroporti Milano
  • Geneva Airport
  • Vinci Airports

Automotive

  • Ford Motor Company
  • Hyundai Motor Company-KIA
  • Michelin

Banking & Financial Service

  • American Express
  • ABNAmro
  • Dexiia Bank
  • SWIFT
  • The International Romanian Exchange

Chemical Industry

  • LyondellBasell
  • BASF
  • Mapa Gloves
  • Solutia
  • Syngenta

Food & Beverage

  • ABInBev
  • Danone
  • Heineken
  • Molson Coors
  • Nestle
  • Red Bull
  • Refresco
  • Starbev Group
  • Thai Union Group

Hospitality & Service

  • Club Med
  • CCA International Ltd.
  • Holiday Inn Worldwide
  • Hyatt International Hotels
  • Marco Polo Hotel
  • The Mandarin Oriental
  • Hotel Group The Peninsula
  • Group Walt Disney

Industry Association

  • Croplife International
  • International Road Transport Union​ (IRU)
  • The International Association of Business Communicators
  • The International Iron & Steel Institute
  • The International Sulphur Institute
  • Toy Industry Europe
  • European Association for Communication Directors
  • Public Affairs Asia

Oil & Gas

  • AgipKCO
  • BP
  • ExxonMobil
  • Noble Energy
  • OMV
  • PTTEP
  • Shell
  • Total
  • Taqa

Others

  • Agilent Technologies
  • British American Tobacco Co.
  • Cargill
  • TATA Steel
  • Kaeffer
  • L’Occitane Group
  • Louis Dreyfus Commodities
  • Nielsen
  • OverArup Engineering Partnership
  • SCA Packaging
  • Scentre Group
  • Schindler
  • Scout24
  • Swire Properties
  • Tenaris
  • MTR Corporation

Mölnlycke Health Care

Pharma & Biotech

  • Baxter
  • Curevac
  • Merck Serono
  • Novozymes SA
  • GlaxoSmithKline
  • MSD
  • Roche
  • UCB

Shipping Industry

  • Anglo-Eastern Ship Management Ltd
  • Pacific Basin Bulk Shipping Ltd
  • Steamships ​
  • Swire Pacific Offshore
  • Swire Shipping
  • The China Navigation Co Pte Ltd

Not-for-Profit

  • Be Slavery Free
  • The Alliance to End Plastic Waste
  • The Mekong Club