Coronavirus is threatening public safety and has the potential to damage organizations significantly, even those who do not have operations in China. The situation is unfolding rapidly and unpredictably. There is much we still don’t know about how the situation unfolds. It is a crisis. It is a crisis not only for general public safety purposes, it is also a crisis for every company in those countries where cases of the virus have been detected. This is going to continue unti

It’s a common coping mechanism. Avoid planning for or discussing something that you don’t want to face and it will go away as if it never...

Why communicate at all in a crisis? How can you be sure your message will help the situation and not make it worse? With all the storm of...

I like to spread the idea that robots will soon be able to manage corporate crises thanks to big data, metadata, IT improvement such as...

By SecurityBrief Australia in preparation of the ASIAL Security Conference in Melbourne on 25-27 July, 2018. In today’s world, the main...

In the three-part blog series on core crisis team roles we kicked off in late 2017, we already addressed the critical roles of Crisis Logger and Crisis Manager. Last but not least, to conclude the series, this month’s blog is all about the Crisis Leader. Often compared to a sport’s team captain, the Crisis Leader is the one who positions his team’s “players” and directs them throughout the crisis. He or she makes the tough calls often on the basis of incomplete information, t

In recent months, we have all heard about the Apple Company and the public backlash to the disclosure of its company’s tax avoidance plan...

What if I told you that there is technology available that can handle a live, 2-way conversation with hundreds or thousands of participants at once without hearing everyone talking at the same time? And what if I told you that you could call them all, rather than them having to call in? This does exist and it has been an incredible tool when used in a major crisis. The city of Fort McMurray was evacuated May 4, 2016, just before a massive forest fire hit the city. The damage

In our last blog, we wrote about the importance of the Crisis Logger on a crisis management team. This month we are focusing on two other...